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What does Zy dropshipping do?
We are professional dropshipping agency from China. We source and fulfill orders for Shopify or WooCommerce stores, which includes searching for products, performing quality check, providing free warehousing service, and delivering the products to your customers.
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How long do you need to process my orders?
If you don 't have stock in our warehouse, we need at least 3 days to source the products before we send out the products from our warehouse to your customers.
If you have stock in our warehouse, we can send out the product in one day.
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What's the MOQ (minimum order quantity) you require?
It depends on the products. Many products don't have MOQ limit, and some may require certain MOQ.
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How long will it take to receive my order?
The shipping time varies depending on the destination country, shipping method, and other factors. Generally, it takes around 6-15 business days for your order to arrive.
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Does your price include shipping cost?
No, shipping cost is charged in addition to unit price.
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What if I receive a defective or damaged product?
If you receive a defective or damaged product, please contact us immediately with photos or videos of the issue. We will work with you to resolve the issue as quickly as possible.
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Do you update tracking number directly on Shopify?
Yes, we do full order management including processing and updating tracking numbers.
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How many orders can your warehouse handle everyday?
Our warehouse can process about 10k+ orders everyday.
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Do you offer refunds or returns?
We offer refunds or returns for defective or damaged products, as well as for orders that are significantly delayed or lost in transit. However, we do not offer refunds or returns for change of mind or non-defective products.
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What if I have a problem with an order?
If you have any issues with an order, please contact us immediately and we will work to resolve the issue as quickly as possible. We strive to provide the best customer service possible and want our customers to be satisfied with their purchases.
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What's the price of processing my orders in your warehouse?
As long as you buy from us, almost all our warehouse services are free of charge. Only when you have private branding or customization packages, we will charge additional service fees..
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What are your payment terms?
We accept payment via PayPal or bank transfer or Alibaba Payment gateway. Payment is required before we can ship the products to your customer.
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How do I inquire about your Amazon FBA services?
You can contact us, and we’ll provide you with any information you may need.
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How can we cooperate with you?
We accept orders that you placed on Zy dropshipping enquiry through website . We will guide you to use the website step by step if you have any problems.
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How do I contact customer support?
You can contact our customer support team by email, whatsapp, or live chat. Our customer support team is available 24/7 to assist you with any questions or concerns you may have.
